Tag Archives: Recovery Console

WIN XP OS TROUBLESHOOTING SCENARIOS

Windows XP screenshot
Windows XP screenshot (Photo credit: Wikipedia)
English: A screenshot of Windows Advanced Opti...
English: A screenshot of Windows Advanced Options menu generated by NTLDR Boot loader of Microsoft Windows XP. (Photo credit: Wikipedia)

WIN XP START UP TROUBLESHOOTING SCENARIOS
Troubleshooting Scenarios
Scenario1 – NTLDR is Missing
Error: NTLDR is Missing Press any key to restart Boot.
Solution:
Copy the ntldr and ntdetect.com files from the XP CD to your computer.
• Insert the Windows XP bootable CD into the computer.
• When prompted to press any key to boot from the CD, press any key.
• Once in the Windows XP setup menu press the ‘R’ key to repair Windows.
• Log into your Windows installation by pressing the ‘1’ key and press enter.
• You will then be prompted for your administrator password, enter that password.
• Copy the two files to the root directory of the primary hard disk.
o copy cdrom:\i386\ntldr c:\
o copy cdrom:\i386\ntdetect.com c:\
Once both of these files have been successfully copied, remove the CD from the computer and reboot.
Scenario2 – Unmountable Boot Volume
Error: Unmountable Boot Volume
Solutions:
If it is the connector cable problem then replace the 40-wire cable with an 80-wire UDMA cable. If it’s a BIOS settings problem then load the ‘Fail-Safe’ default settings, and then reactivate the most frequently used options such as USB Support.
If it’s a damaged file system case then:-
• Insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.
• Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted.
• When the ‘Welcome to Setup’ screen appears, press R to start the Recovery Console.
• If you have a dual-boot or multiple-boot computer, select the installation that you must access from the Recovery Console.
• When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.
• At the command prompt, type chkdsk /r, and then press ENTER.
• At the command prompt, type exit, and then press ENTER to restart your computer.
Scenario3 – HAL.Dll is missing or Invalid Boot.ini
Error: Invalid Boot.ini or Windows could not start because the following file is missing or corrupt: Windows\System32\Hal.dll
Solution:
To resolve this issue, start the computer from the Windows XP CD, start the Recovery Console, and then use the Bootcfg.exe tool to rebuild the Boot.ini file. To do this, follow these steps:
• Configure the computer to start from the CD-ROM or DVD-ROM drive. For information about how to do this, see your computer documentation, or contact your computer manufacturer.
• Insert the Windows XP CD-ROM into your CD-ROM or DVD-ROM drive, and then restart your computer.
• When you receive the “Press any key to boot from CD” message, press a key to start your computer from the Windows XP CD-ROM.
• When you receive the “Welcome to Setup” message, press R to start the Recovery Console.
• If you have a dual-boot or multiple-boot computer, select the installation that you have to use from the Recovery Console.
• When you are prompted, type the administrator password, and then press ENTER.
• At the command prompt, type bootcfg /list , and then press ENTER. The entries in your current Boot.ini file appear on the screen.
• At the command prompt, type bootcfg /rebuild , and then press ENTER. This command scans the hard disks of the computer for Windows XP, Microsoft Windows 2000, or Microsoft Windows NT installations, and then displays the results. Follow the instructions that appear on the screen to add the Windows installations to the Boot.ini file. For example, follow these steps to add a Windows XP installation to the Boot.ini file:
o When you receive a message that is similar to the following message, press Y:
Total Identified Windows Installs: 1
[1] C:\Windows
Add installation to boot list? (Yes/No/All)
o You receive a message that is similar to the following message:
Enter Load Identifier
This is the name of the operating system. When you receive this message, type the name of your operating system, and then press ENTER. This is either Microsoft Windows XP Professional or Microsoft Windows XP Home Edition .
o You receive a message that is similar to the following:
Enter OS Load options
When you receive this message, type /fastdetect, and then press ENTER.
Note: The instructions that appear on your screen may be different, depending on the configuration of your computer.
• Type exit; and then press ENTER to quit Recovery Console. Your computer restarts, and the updated boot list appears when you receive the “Please select the operating system to start” message.

Scenario4 = Unable to install windows update 0x80070643
Error: Error 80070643
Solution:
Method 1: Rename the Edb.log file
This issue may occur if the hotfix installer references the Edb.log file, and the file is corrupted. To resolve this issue, rename the Edb.log file. To do this, follow these steps:
• Start Windows Explorer, and then open the following folder: C:\WINDOWS\system32\CatRoot2\
• Right-click the Edb.log file, and then click Rename. Rename the file ‘Edb.old.’
• Start Internet Explorer, and then open the Windows Update Web site to continue the updates. If you still cannot install the updates, rename the CatRoot2 folder. To do this, follow these steps:
• Start Windows Explorer, and then open the following folder:
• C:\WINDOWS\system32\
• Right-click the CatRoot2 folder, and then click Rename. Rename the CatRoot2 folder ‘CatRoot2old’.
• Start Internet Explorer, and then open the Windows Update Web site to continue the updates.
Method 2: Register the DLL files
This issue may occur if the correct DLL files have not been registered. To register the DLL files, follow these steps:
• Click Start, click Run, type regsvr32 licdll.dll in the Open box, and then click OK. When you receive the message that the DllRegisterServer succeeded, click OK.
• Click Start, click Run, type regsvr32 regwizc.dll in the Open box, and then click OK. When you receive the message that the DllRegisterServer succeeded, click OK.
Method 3: Repair the certificate
This issue may occur if the ‘Microsoft Root Authority’ certificate or the ‘NO LIABILITY ACCEPTED, (c)97 VeriSign, Inc.‘ certificate under Trusted Root Certification Authorities has been removed. To resolve this issue, follow these steps:
On another computer where the Microsoft Root Authority certificate has been installed, open Internet Explorer.
• Click Tools, and then click Internet Options.
• Click the Content tab, and then click Certificates.
• Click the Trusted Root Certification Authorities tab.
• Scroll down, and then click Microsoft Root Authority.
• Click Export.
• Follow the steps in the wizard to export the certificate to a DER Encoded Binary x.509-format file (.cer file) file on a floppy disk or to a shared folder that is accessible to the computer that cannot install updates.
• On the computer that cannot install updates, open Internet Explorer.
• Click Tools, and then click Internet Options.
• Click the Content tab, and then click Certificates.
• Click the Trusted Root Certification Authorities tab.
• Click Import.
• In the wizard, click Next.
• Click Browse to locate the file that you saved to a floppy disk or to a shared folder, and then click Open.
• Click Next, click Automatically select the certificate store based on the type of certificate, click Next, and then click Finish.
Method 4: Delete the WUTemp files
This issue may occur if the contents of the WUTemp folder are corrupted. To resolve this issue, delete the Windows Installer temporary files. Remember that these files are stored in a hidden folder. You must make the folder visible.
To delete the Windows Installer temporary files, follow these steps:
• Click Start, and then click My Computer.
• On the Tools menu, click Folder Options.
• Click the View tab.
• Click to clear the Hide protected operating system files (Recommended) check box.
• Click the Show Hidden files and folders option, and then click OK.
• Double-click Local Disk (C:).
Note: If you have more than one hard disk drive on your computer, the WUTemp folder may be located on another partition.
• Double-click WUTemp.
• On the Edit menu, click Select All to select all the files in the WUTemp folder.
• On the File menu, click Delete. If you are prompted to confirm the file deletion, click Yes.
Method 5: Check the firewall, antivirus, and other software
A software firewall is a security system that acts as a protective boundary between a network and the outside world. If you have a firewall installed, it can prevent your computer from connecting to the Windows Update server.
To determine if the firewall is causing the issue, temporarily disable the firewall, and then see if the error persists. If disabling the firewall resolves the issue, contact the firewall software manufacturer for directions about how to configure your firewall to allow you to use Windows Update. Make sure that TCP/IP ports 80 and 443 are open in both directions. Make sure that your firewall is not blocking scripting functions on Web sites.
If your antivirus or other software is causing the issue, temporarily disable all non-Microsoft software, such as your antivirus software, or any Web accelerator or Web enhancement programs, before accessing the Windows Update Web site. If disabling the non-Microsoft software resolves the issue, contact the software manufacturer for directions about how to configure your software to allow you to use Windows Update.
Scenario5 – Program Files Are Missing or Damaged when you boot your computer
Error while booting the computer: Windows could not start because of an error in the software, Load needed DLL’s for Kernel
CAUSE: Windows XP or Windows 2000 program files are either missing or damaged
RESOLUTION
• Repair the Windows XP with the help of XP operating system CD if this fails than use windows upgrade option to recover the system.
• If setup does not recognize the current installation of windows than you need to completely reinstall windows or parallel installation to protect the data.
Boot Error “CD Recording Software Will Cause Windows to Become Unstable”
SYMPTOMS: When you start Microsoft Windows XP getting error like-
Devices or applications disabled
CD Recording software will cause Windows to become unstable. Windows has prevented these drivers from loading. Click here for more details.
Devices or applications disabled –
CD Recording software will cause Windows to become unstable. Windows has prevented these drivers from loading. Click here for more details.
When you read error details it show that recording driver is corrupted which also causing issue while using CD/DVD
The drivers may be installed by Easy CD Creator or Windows Media Player or Real Jukebox
If you check event id you will see
• Event Type: Error
• Event Source: Service Control Manager
• Event Category: None
• Event ID: 7000

CAUSE: Early version of Easy CD Creator installed on Windows XP-based computer
You have removed an early version of Easy CD Creator before you upgraded your computer to Windows XP
RESOLUTION:
Take the backup of registry & crate a system restore point.
Uninstall Easy CD creator from add/remove program in control panel
Now search for cdr*.sys files in all files & folders.
You will see Cdr4_2K.sys & Cdralw2k.sys rename them .old in place of .sys extension
Now open registry through regedit, start>run>regedit>ok
Locate the following registry subkey:
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}
• In the right pane of Registry Editor, right-click the UpperFilters value (if it is present), and then click Delete. Click Yes on the Confirm Value Delete message.
• Right-click the LowerFilters value (if it is present), and then click Delete. Click Yes on the “Confirm Value Delete” message.
• Locate the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdr4_2K
• On the Edit menu, click Delete, and then click Yes on the “Confirm Key Delete” message.
• Locate the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdralw2k
• On the Edit menu, click Delete, and then click Yes on the “Confirm Key Delete” message.
• Locate the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdudf
• On the Edit menu, click Delete, and then click Yes on the Confirm Key Delete message.
• Locate the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UdfReadr
• On the Edit menu, click Delete, and then click Yes on the Confirm Key Delete message.
• On the File menu, click Exit.
Restart the computer.

Scenario6 – Error message when you try to install a program that uses the Windows Installer in XP
Cause: This issue may occur when the Windows Installer files are missing or damaged.
Solution:
To resolve this issue, use one or more of the following methods in the order that they are listed.
Method 1: Reregister the Windows Installer
• Quit all Windows programs.
• Click Start, click Run, type msiexec /unregister in the Open box, and then click OK.
• Click Start, click Run, type msiexec /regserver in the Open box, and then click OK.
• Restart your computer.
Method 2: Remove the Windows Installer files
• Quit all Windows programs.
• Click Start, click Run, type msiexec /unregister in the Open box, and then click OK.
• In Windows Explorer, rename the following files in the %systemroot%\System32 folder:
o Msi.dll
o Msihnd.dll
o Msiexec.exe
Note: If you cannot rename these files, try to rename the files at a command prompt. To start a command prompt, click Start, click Run, type cmd in the Open box, and then click OK.
• Restart Windows XP.
Method 3: Restart Windows XP in Safe Mode
Restart Windows XP in Safe Mode, and then retry Method 1 and Method 2.
Scenario7 – Computer stops responding with a black screen when you start Windows XP
SYMPTOMS: Empty black screen with a blinking cursor after POST before XP logo appears
CAUSE: This issue may occur if you have a CD, a DVD or a floppy disk in your CD, DVD, or floppy drive when you start the computer.
OR
If one or more of the following elements are corrupted and will not load during the boot sequence of the computer –
• Master boot record
• Partition tables
• Boot sector
• NTLDR file

Solution:
Kindly check & remove any media like floppy, CD, DVD etc & restart the system. If able to boot the system with the help of XP CD ROM or boot disk that means that damage is limited to the master boot record, the boot sector, or the NTLDR file. After Windows XP is running, immediately back up all data before you try to fix the boot sector.
Warning: If computer is infected with a virus and you use the FIXMBR command, you may be unable to start the computer. Before you use this command, make sure that the computer is not infected with a virus.
• Run a current virus scanning program to verify that no virus is present
• Repair the master boot record by using the FIXMBR command from the Windows XP Recovery Console.
• If still issue is not fixed than Repair the operating system by the repair command during XP installation process.
Scenario8 – How to remove Windows XP Service Pack 2 from your computer
Solution:
Use the Add or Remove Programs tool in Control Panel
• Click Start, click Run, type appwiz.cpl in the Open box, and then click OK.
• Click to select the Show Updates check box.
• Click Windows XP Service Pack 2, and then click Remove.
• Follow the instructions on the screen to remove Windows XP SP2.
Use the hidden $NtServicePackUninstall$ folder
• Click Start, click Run, type.
• C:\windows\$NtServicePackUninstall$\spuninst\spuninst.exe in the Open box, and then click OK.
• When the Windows XP Service Pack 2 Removal Wizard starts, click Next.
• Follow the instructions on the screen to remove Windows XP SP2.
Use the System Restore process
• Click Start, click Run, type %SystemRoot%\System32\restore\rstrui.exe in the Open box, and then click OK.
• Click Restore my computer to an earlier time, and then click Next.
• Click the date that you installed Windows XP SP2, and then click Installed Window XP Service Pack 2 in the Restore Point box.
• Click Next, and then follow the instructions on the screen to remove Windows XP SP2.
Use Recovery Console
Warning: The following steps contain information about modifying the registry. Before you modify the registry, make sure to back it up, and make sure that you understand how to restore the registry if a problem occurs.
• If you cannot successfully remove Windows XP SP2 by using one of the previous methods, follow these steps:
• Insert the Windows XP startup disk in your floppy disk drive or insert the Windows XP CD in the CD drive or in the DVD drive, and then restart your computer.
• Remember that when you receive the following message, press a key to start your computer from the Windows XP CD: Press any key to boot from CD
Note: Your computer must be configured to start from the CD drive or the DVD drive.
• When you receive the Welcome to Setup message, press R to start the Recovery Console.
• Select the Windows XP installation in question. Remember that you must select a number before you press ENTER, or the computer will restart. Typically, only the 1: C:\Windows selection is available.
• If you are prompted to type an administrator password, do so. If you do not know the administrator password, press ENTER. (Typically, the password is blank.) Remember that you will not be able to continue if you do not have the administrator password.
• At the command prompt, type cd $ntservicepackuninstall$\spuninst , and then press ENTER.
• Remember that after you complete this step, you cannot stop the removal process.
• At the command prompt, type batch spuninst.txt , and then press ENTER.
Note: The Spuninstal.txt file appears. As the file scrolls down, you will see errors and files being copied. This is normal behavior.
• After Windows XP SP2 is removed, type exit , and then press ENTER.
• Restart your computer in Safe Mode. To do this, press F8 as the computer restarts.
Note: After you restart, the system may lock up with a black screen. (Your mouse will work.) In this case, restart again by turning the computer off and then back on. The second restart will let you to log on.
• When your computer restarts, Windows Explorer (Explorer.exe) does not run, and the Windows icons and the Start button are unavailable. To resolve this problem, follow these steps:
o Press CTRL+ALT+DEL to start Task Manager.
o Click File, and then click New Task (Run…).
o In the Open box, type regedit , and then click OK.
o Locate and then click the following registry subkey:
o HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RpcSs
o On the right side of the viewing pane, right-click ObjectName, click Modify, type LocalSystem in the Value data box, and then click OK.
o Restart your computer
• Use one of the previous methods to remove Windows XP SP2 from your computer.
Scenario9 – CD/DVD drive is not recognized by Windows or other programs
If CD/DVD drive is not recognized by Windows or other programs then you need to perform the following steps:
Note: Remember to take to backup of registry as change to registry might cause severe damage to the system and you might not be able to boot the system.
1. Click Start and then click Run
2. Type Regedit and then click Ok
3. Locate the key:
For Vista:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}
For XP:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}
4. On the right pane delete Upper filter
5. On the right pane delete lower filter
6. Close the Registry Editor
7. Restart the Computer

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Isuues while installing Windows XP OS

Microsoft Windows XP wordmark official.
Microsoft Windows XP wordmark official. (Photo credit: Wikipedia)
Windows XP
Windows XP (Photo credit: Wikipedia)

How to revert to the original installation
In some situations (for example, if you want to determine if certain hardware is compatible with your computer), you may want to revert the computer back to the original installation. To do so, you need to either start the computer to the Recovery Console or start the computer from a boot disk that allows you to gain access to the partition so you can rename the Windows and Program Files folders.
Note: If you are using a FAT16 or a FAT32 file system, you can use a Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me) Startup disk to gain access to the partition.
• To gain access to the registry, start the computer in either Normal Mode or Safe Mode.
• Turn on the functionality of the set command in the Windows XP Recovery Console. To do this:
o Click Start, and then click Run .
o In the Open box, type regedt32, and then click OK.
o Locate and then click the SetCommand value under the following key in the registry:
o HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Setup\Recovery Console
o On the Edit menu, click Modify.
o In the Value data box, type 1, and then click OK.
Note: The default setting in the Value data box is 0.
• Start the computer to the Windows XP Recovery Console, type the following command, and then press ENTER : set AllowAllPaths = true
Type x (where x is the drive letter in which Windows is currently installed), and then press ENTER to change to the appropriate drive.
• Type cd\, and then press ENTER to change to the root folder of the drive.
• Rename the Windows folder, the Documents and Settings folder, and the Program Files folder. To do so, type the following commands (press ENTER after each command):
o rename windows winnew
o rename docume~1 docnew
o rename progra~1 prognew
o rename winold windows
o rename mydoc.old ‘documents and settings’
o rename progra.old ‘program files’
After you determine that the current installation is the installation that you want to leave intact, delete the remaining Win xxx and Prog xxx folders that are no longer being used.

Troubleshooting Windows XP Installation Issues
Common installation errors that can occur during a Windows XP installation and actions for solving the problem.

Error Condition Suggested Action
Insufficient hard disk space If the user is upgrading to Windows XP, you may need to delete files or remove programs to free up some disk space. If that is not possible, the user could install an additional hard disk or create an additional partition to hold Windows XP. Help the user determine the best course to take.
Setup failure during early text mode portion of Setup Verify that Windows XP supports the mass storage devices that are on the computer. If there are unsupported devices, press F6 when prompted and supply the necessary drivers for these devices from a floppy disk with drivers from the manufacturer.
During Setup, the Computer’s BIOS-based virus scanner gives an error message indicating that a virus is attempting to infect the boot sector. Setup fails When Setup attempts to write to the boot sector of the hard disk so that it can start Windows XP, BIOS-based virus scanners might interpret the action as an attempt by a virus to infect the computer. Disable the virus protection in the BIOS and enable it again after Windows XP is fully installed.
Setup fails during hardware
detection or component installation. Verify that all hardware is in the Windows Catalog. Remove non supported devices to try to get past the error. If you are unsure which devices are not supported, consider removing all devices except those that are necessary to run the computer (such as the motherboard, display adapter, memory, and so on) during the installation and then reconnecting them after Windows is installed.
Errors accessing the CD Clean the CD. If that does not resolve the issue and you have another CD available, try the other CD. If it works, then you know the first CD is bad. If you do not have another installation CD, you can also try to use a different CD-ROM drive.
Inability to join the domain during Setup This will most likely occur because the computer cannot locate a domain controller. This lack of connectivity can occur because the network card is not functioning correctly, the network configuration is incorrect, or the client cannot contact the appropriate servers. This connectivity problem can also occur if the computer does not have an account in the domain and the user does not have permission to create an account in the domain. To try and resolve the issue, join a workgroup to complete Setup, troubleshoot the issue, and join the domain after the issue has been resolved. After installation, you can add the computer to the domain from the Computer Name tab in the Properties of My Computer.

Using the Windows XP Setup Logs
The Setup utility creates two log files in the installation folder that can be used in the troubleshooting process:
Setupact.log: Contains information about the files that are copied during Setup and other Setup activity
Setupapi.log: Contains information about device driver files that are copied during Setup.
Setuperr.log: This log file contains a list of errors that occurred during installation and their severity (this log file should be 0 bytes in size if no errors occurred during installation). XP writes the setuperr.log file to the %systemroot% folder.

Setup.log: The Recovery Console (RC) uses the setup.log file to gain information about the Windows installation during repair operations. XP writes the setup.log file to the \%systemroot%\repair folder.
Comsetup.log: This log file contains installation information about Optional Component Manager and COM+ components. XP writes the comsetup.log file to the %systemroot% folder.
Netsetup.log: This log file contains information about workgroup and domain membership. XP writes the netsetup.log file to the \%systemroot%\debug folder.
These logs are text documents that can be viewed in Notepad, WordPad, or Microsoft Word. Some of the documents are very large. Consider searching the document for the word “fail,” which can help you locate instances in the log files that contain information on failed operations.

Troubleshooting Stop Errors
Stop errors, also referred to as blue screen errors; occur when the computer detects a condition from which it cannot recover. The computer stops responding and displays a screen of information. Most likely this error occurs after the text mode phase of Setup has finished, the computer restarts, and the GUI mode phase begins. During this transition, Windows XP loads the newly installed operating system kernel for the first time and initializes new hardware drivers. Stop errors are identified by a 10-digit hexadecimal number. The two most common stop errors you will encounter during Windows XP installation are Stop: 0x0000000A and Stop: 0x0000007B.
Resolving Stop: 0x0000000A Errors The Stop error 0x0000000A error usually indicates that Windows attempted to access a particular memory address at too high of a process internal request level (IRQL). This error usually occurs when a hardware driver uses an incorrect memory address. This error can also indicate an incompatible device driver or a general hardware problem.
To troubleshoot this error, take the following actions:
• Confirm that your hardware is listed in the Windows Catalog.
• Disable all caching in the computer’s BIOS, including L2, BIOS, and write-back caching on disk controllers.
• Remove all unnecessary hardware, including network cards, modems, sound cards, and additional drives.
• If the installation drive is Small Computer System Interface (SCSI)–based, you must obtain the correct device driver from the manufacturer, confirm that termination is set properly and that you have no ID conflicts, and then turn off sync negotiation at the SCSI host adapter.
• If the installation drive is an Integrated Device Electronics (IDE) drive, verify that the installation drive is attached to the primary channel and that it is set to be the master drive.
• Verify that your memory modules are compatible with each other and that you have not mixed types, speeds, or manufacturers. A defective memory module can also produce this type of error message.
• Verify that the motherboard BIOS is current and compatible with Windows XP.
• The manufacturer’s website will contain information about each motherboard it produces. You may need to update the BIOS with a newer version.
• Turn off any BIOS-based virus protection or disk write protection that may be enabled.
Resolving Stop: 0x0000007B Errors The Stop: 0X0000007B error normally indicates that the boot device is inaccessible, which means that Windows cannot access the hard disk. The common causes for this type of error are as follows:
• Boot sector virus: Eliminate all boot sector viruses before proceeding with the installation of Windows XP. The exact removal process depends on which virus has infected the drive. Scan the drive with an up-to-date virus-scanning utility and then check the antivirus manufacturer’s website for the proper procedure to repair the disk.
• Defective or incompatible hardware: Verify that all the hardware on the computer is in the Windows Catalog and that no components are defective.

• Defective or missing third-party device driver: If any third-party device drivers are required to install Windows XP, you will be prompted to press F6 during the first phase of the installation process. You may need to obtain the latest drivers for your controller card before proceeding with the installation of Windows XP. With the correct drivers on a floppy disk, restart the installation of Windows XP, press F6 when prompted, and insert the driver disk.

Troubleshooting Upgrades
Before upgrading any computer, perform the following actions to avoid any installation issues:
• Ensure that the computer meets minimum hardware requirements
• Check the compatibility of programs and hardware
• Run the Windows XP Upgrade Advisor
• Back up all data on the computer and verify that the data can be restored
• Update the computer BIOS
• Turn off any power management and antivirus features in the computer’s BIOS
• Remove all antivirus software
• Uncompress all hard disks
• Run ScanDisk and ScanReg
• Download available driver updates
• Stop all running programs
Scenarios – Troubleshooting Installation Issues

Scenario 1:
Fatal Error. An Error Has Been Encountered That Has Prevented Setup from Continuing” Error Message during Windows XP Setup
Resolution:
Method 1
1. Restart the computer.
2. When you see the Please select the operating system to start message displayed on the screen, press F8.
3. On the Windows Advanced Option Menu list, use the ARROW keys to select Last Known Good Configuration, and then press ENTER.
4. Use the ARROW keys to select Microsoft Windows XP in the Please select the operating system to start list, and then press ENTER to start Windows XP.
Method 2
1. Quit Setup, and then start the computer in MS-DOS mode by using the startup disk that was created by the earlier version of Microsoft Windows (either Windows 98 or Windows Me).
2. At the command prompt, type scanreg /fix, and then press ENTER.
3. Restart the computer in Normal mode.
4. Uninstall any programs that scanreg reported as having a problem. To do this, use the Add and Remove Programs utility in Control Panel.
5. Run Setup again from the Windows XP installation CD-ROM.
Method 3: Remove Other Programs
You may want to quit Setup, revert to your previous operating system, and then remove any programs that could cause a problem, like antivirus programs. Run Windows XP Setup again.
To do this, restart the computer, and then click Cancel Windows XP Setup. If this option is not displayed on the screen when you restart your computer and resume Setup.
Scenario 2:
STOP 0x0000008e” error message during Windows XP setup
STOP 0x00000050 PAGE_FAULT_IN_NON_PAGED_AREA
Setup cannot copy the file Setupdd.sys.
Cause:
This behavior may occur if one of the following conditions is true:
1. One or more of the random access memory (RAM) modules that are installed on your computer are faulty.
2. The RAM configuration is incompatible with Windows XP.
Resolution:
1. Remove some of the memory modules that are installed on the computer. Leave at least the RAM that is required for the computer to start and run Windows XP.
The recommended RAM to run Windows XP is 128 megabytes (MB). The minimum is 64 MB, and the maximum is 4 gigabytes.
For example, if two 256-MB memory modules are installed on your computer, remove one of the memory modules.
2. Restart your computer, and then run the Setup program:
1. Insert the Windows XP Setup CD-ROM in the CD-ROM drive, start the computer, and then click OK to select the first option screen to install a copy of Windows XP.
2. Click Accept, and then follow the instructions on the screen to complete the Windows XP installation.
3. If you again receive the error message that is mentioned in the “Symptoms” section, go to step 4.
4. Remove a different memory module, or install the RAM in a different memory slot.
5. Restart your computer, and then rerun Setup.
You may have to restart your computer several times to identify the specific memory modules that are not working correctly.
Scenario 3:
“STOP 0x0000001E” Error Message During Windows Setup
STOP: 0x0000001E (0x80000003, 0xBFC0304, 0x0000000, 0x0000001)
[bugcheck code] ([1] [2] [3] [4])
Cause:
This behavior can occur if you restart your computer during or after the Windows Setup process, and if any of the following conditions are true:
• There is insufficient disk space on the drive on which you installed Windows.
• There is an outdated or incompatible third-party driver (or drivers) installed on your computer — for example a faulty video driver.
• There are system BIOS incompatibilities.
Resolution:
Method 1: Free Up Disk Space
Make sure that the disk on which you installed Windows has sufficient free disk space, or reinstall Windows to a disk with sufficient free space.
Method 2: Disable or Remove the Third-Party Driver
If the STOP 0x1E error message lists a driver by name, disable or remove that driver. If this resolves the issue, contact the hardware manufacturer for more information about how to obtain the latest version of the driver.
Method 3: Upgrade Your System BIOS
For information about how to upgrade your system BIOS, contact the manufacturer of your computer or the manufacturer of your computer’s motherboard.
Scenario 4:
Setup cannot set the required Windows XP configuration information. This indicates an internal setup error. Contact your system administrator.
Cause:
This issue can occur if a piece of hardware that is installed on your computer is incompatible with Windows XP.
Resolution:
To resolve this issue, update the computer BIOS, check the motherboard for compatibility with Windows XP, and remove any added hardware.
Do not attempt to edit your BIOS settings. Consult the computer documentation or obtain technical assistance from the manufacturer.
Determine whether or not the hardware installed on your computer is compatible with Windows XP using the information given in the following article
How to Determine If Hardware or Software Is Compatible with Windows XP
http://support.microsoft.com/kb/295322/EN-US/
Remove any hardware that may be incompatible. To do this, follow these steps:
1. Click Start, point to Settings, and then click Control Panel.
2. In Control Panel, double-click System.
3. Click the Hardware tab, and then click Device Manager.
4. Click to expand the hardware you want to remove.
5. Right-click the item you want to remove, and then click Uninstall.
6. Follow the on-screen instructions to complete the uninstallation process.
7. When the uninstallation process is complete, close Device Manager, and then restart your computer. NOTE: It may be necessary to also physically remove the hardware from the computer before you continue with Windows XP Setup.
Scenario 5:
Setup was unable to verify drive C:.
Your computer may not have enough memory to examine the drive, or your Windows XP CD may contain some corrupted files.
To continue, press Enter.
Cause:
This problem may occur for one of the following reasons:
1. The motherboard of your computer may not be compatible with Windows XP.
2. The BIOS of your computer may not be compatible with Windows XP.
3. The hard disk you are installing to may be damaged.
4. The Windows XP Setup CD may be damaged.
Resolution:
1. Check the motherboard and BIOS compatibility
2. Confirm That Your Hard Disk or File System Is Not Damaged, by booting the computer in Recovery Console mode and running chkdsk
3. If the chkdsk is unable to repair the problem, run fixmbr and fixboot.
4. If the problem still persists, repartition and reformat the hard disk.
5. Determine If You Have a Damaged Setup CD
Scenario 6:
The Windows XP Setup program stops responding during the “Preparing Installation Phase”
Cause:
This behavior can occur if any antivirus programs are installed on your computer.
Resolution:
To resolve this issue, follow these steps:
• Cancel Windows XP Setup to revert to your Windows 98, Windows 98 SE, or Windows Me operating system.
• Disable or uninstall the antivirus program.
• Run Windows XP Setup again to install Windows XP.
Scenarios – Troubleshooting Upgrade Installation
Scenario 1:
During Upgrade to Windows XP, You receive a file copy error as given below while the Setup program is running.
c:\$win_nt$.~ls\i386\asms\1000\msft\windows\gdiplus\gdiplus.cat is corrupt; it contains all zero’s
Setup cannot copy the file file_name. Press X to retry, Y to abort
INF File Textsetup.sif is corrupt or missing Status 14 SETUP CANNOT CONTINUE

Resolution:

• The Windows XP CD-ROM is scratched, smudged, or dirty. Clean the Windows XP CD-ROM with a soft cloth, insert it in the CD-ROM drive, and then click OK.
• The CD-ROM drive is not working correctly or the CD-ROM might be vibrating too much for the laser to accurately read the data.
• If there are multiple CD-ROM drives in the computer, the computer may be trying to locate files on the wrong drive. Disable CD-ROM drives that are not being used.
• The computer is over-clocked. Because over-clocking is very memory-intensive, decoding errors may occur when it extract files from Windows XP CD-ROM.
• The computer has damaged or mismatched random access memory (RAM) or cache memory. For example, there might be a combination of extended data out (EDO) and non-EDO RAM, or different RAM speeds.
Decoding errors may occur even if Windows appears to be running correctly. These errors occur because of the additional stress that is put on the computer when Windows tries to extract files and to access the hard disk.
• Ultra direct memory access (DMA) is turned on the computer’s CMOS settings, and the data is moving too quickly. Change from DMA mode to Processor Input/Output (PIO) mode to lower the data transfer rate. If this does not resolve the problem, lower the PIO mode settings. The higher the PIO mode settings are, the faster the data transfer is.
• There is a third-party memory manager installed on the computer.
• There is a virus on the computer.
Scenario 2:
The computer stops responding and a black screen appears during the upgrade
Resolution:
1. Wait 10 to 15 minutes on the current screen to make sure that the computer does not continue with the Setup procedure.
2. Restart the computer to see if it stops responding again at the same place while the Setup program is running. Occasionally, the Setup program may go farther than it did the last time that it stopped responding. If the Setup program does go farther, try restarting the computer several times and the Setup program may finish.
3. Restart the computer and select the option to Cancel Windows XP Setup to revert to Windows 98 or Windows Millennium Edition. If the option to Cancel Windows XP Setup is not an option when the computer is restarted, go to step 5.
4. After you revert to Windows 98 or Windows Millennium Edition, remove any antivirus programs and any boot manager programs (such as GoBack), and then perform a clean boot of the computer.
5. If the upgrade stops responding again, there may be a hardware incompatibility issue. Try to disable ACPI functionality. When the computer restarts, you receive an option to press F6 to add third-party small computer system interface (SCSI) drivers. On this screen, press F7. No visual notification appears.
6. If the Setup program continues to stop responding, disable unnecessary hardware. Remove any USB devices, remove or disable network cards, sound cards, and serial cards, and then restart the Setup program.
7. If the error message appears again, there might be a need to flash the BIOS on the motherboard.
8. If a BIOS update does not resolve the issue, or if you are not able to obtain an updated BIOS version for the computer, try to install Windows XP with a Standard PC Hardware Abstraction Layer (HAL). To do this,
 Press F7 when you are prompted to press F6 while the Windows XP Setup program is running. The screen shows the following message
Press F6 if you have to install a third-party SCSI or RAID driver
 The following list appears. A brief description of each HAL is included here:
o ACPI Multiprocessor PC: Applies to a multiple-processor ACPI computer.
o ACPI Uniprocessor PC: Applies to an ACPI multiple-processor board but with a single processor installed.
o Advanced Configuration and Power Interface (ACPI) PC: Applies to a single processor motherboard with single processor.
o Compaq SystemPro Multiprocessor or 100% Compatible: Applies to a Compaq SystemPro computer.
o MPS Uniprocessor PC: Applies to non-ACPI computers dual processor motherboard with a single processor installed.
o MPS Multiprocessor PC: Applies to non-ACPI computers with a dual processor running.
o Standard PC: Applies to any Standard PC, non-ACPI, or non-MPS. The CPU may be a 386, a 486, a Pentium, a Pentium II, or a Pentium III.
o Standard PC with C-Step i486
o Other

Note The screen displays only two computer types at a time. To scroll up or down to view the complete list, use the arrow keys.
Scenario 3:
An unexpected error (768) occurred at line 5118@ind:Xp\Client\Boot\Setup\Setup.c” error message during Windows XP setup
Cause:
This behavior can occur if there is software installed on the computer that is incompatible with Windows XP.
Resolution:
Disable GoBack when Windows XP Setup Restarts Your Computer
To disable GoBack when Windows XP Setup restarts your computer:
• Press SPACEBAR to view the GoBack boot menu.
• Press D (to disable goBack), press Y (yes, to confirm), and then press ENTER twice
Cancel Setup, Uninstall GoBack, Then Reinstall Windows XP
• Restart the computer, and then choose the “Cancel Windows XP Setup” option.
• When your previous version of Windows is running again, use the Add/Remove Programs tool in Control Panel to uninstall the GoBack version 3 software.
Reinstall Windows XP.