Solution: Follow the below mentioned steps to solve this issue:
Reboot, and your PC should roll back to Windows Vista. You can then open the setup log file \$WINDOWS.~BT\Sources\Panther\setupact.log to view what happened.
The Iphlpsvc service might have stopped responding. So adding an environment variable to ignore will fix the problem.
Browse the setup log for other clues. And you might also try to boot and install from the Windows 7 disc, if possible, as that reduces the chance of any conflict with your existing Vista (or XP) setup.
If the above steps do not help, use more advanced steps:
Restart the computer. Then, your computer will roll back to Windows Vista.
Click Start, right-clickComputer, and then click Properties.
When you restart your system, your computer will be scanned for errors and attempts will be made to correct them.
Click Start, type msconfig in the Start Search box, and then press ENTER.
User Account Control permission: If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
On the General tab, click Selective Startup.
Under Selective Startup, click to clear the Load Startup Items check box.
Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
When you are prompted, click Restart.
Attempt the upgrade again
Also, run the Windows 7 Upgrade Advisor, it will scan your system and provide a report telling you if your PC can run Windows 7 and if there are any known compatibility issues with your programs or hardware.
Problem 3: Installer gives error code: 0×80070570
Solution: This error occurs because of missing or corrupt files.
This problem during Windows 7 installation has been attributed to a badDVDcreated from the .ISO file used for theinstallation of Windows 7. A corrupt .ISO image or an incomplete download too could be the root cause of the issue.
To address this Windows 7 installation problem, you could try and download the .ISO file from a valid source and burn the DVD again using software such as ImgBurn, gBurner or MagicISO at low speeds of about 4x.
Problem 4: DVD drive not found when installing/upgrading to Windows 7
Solution:The standard solution here is to run REGEDIT, browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\, then delete both UpperFilters and LowerFilters in the right-hand pane (UpperFilters.bak and LowerFilters.bak entries can be ignored).
Resetting the drive letter has worked for some. Click Start, type Disk Management and choose the “Create and format hard disk partitions” link. If your optical drive is visible here then right-click it, select Change Drive Letter and Paths, click Change and choose a new letter. If the drive is now visible in Explorer, then repeat the process to change the drive letter back; if it’s still not visible, reboot and it should appear.
Problem 5: Activation Error 0xC004F061
Solution: If you receive error “0xC004F061” when trying to activate Windows 7, it means you’re using a product key for an upgrade version of Windows 7 and a previous version of Windows wasn’t on your computer when Windows 7 was installed. To install an upgrade version of Windows 7, Windows Vista or Windows XP must be installed on your computer. If you formatted the drive before starting the installation process, you won’t be able to use the upgrade product key to activate Windows 7. To activate Windows 7, you’ll need to install your previous version of Windows, and then reinstall Windows 7.
Problem 6: When upgrading your current operating system to Windows 7 on a computer that is running Windows Live OneCare, you may encounter following message:
“These programs might not work properly after the upgrade. We recommend uninstalling these programs before upgrading. Cancel the upgrade, open Control Panel and search for uninstall a program.”
Solution: This problem occurs because Windows Live OneCare is not compatible with Windows 7.To resolve the issue uninstall Windows Live OneCare from Add/Remove programs. If you cannot uninstall OneCare, you must download and run the OneCare cleanup utility. To do this, follow these steps:
Click the following link to download the OneCare Cleanup utility to your computer. Then clickSaveto save the download to your desktop.
When the download completes right-click the OneCareCleanUp.exe file on your desktop, and then clickRun as administrator.
ClickRunon the Internet Explorer Security dialog box.If you are prompted for an administrator password or for confirmation, type your password, or clickContinue, and then, clickOK
When you receive the message “This program will clean Windows Live OneCare from your computer…” clickContinue.
ClickAccepton theEnd-User Licensing Agreement, and then clickContinue.
ClickCleanto begin cleaning Windows Live OneCare from your computer.
When the cleaning process has completed you will be prompted to restart your computer. Close all running applications, and then clickRestart Now.
Problem 7: When you try to upgrade from Windows Vista to Windows 7, the upgrade fails and your computer rolls back to Windows Vista.
Solution: This problem may occur for one of the following reasons:
A memory issue on the computer.
A hard disk issue on the computer.
Certain third-party drivers are installed on the computer
Use both of the following two methods to troubleshoot the problem.
Method 1: Check the computer’s memory for errors
Run the Windows Memory Diagnostic tool to check for memory problems. To do this, follow these steps:
Close all open programs.
ClickStart, clickControl Panel, clickSystem and Security, and then click Administrative Tools.
Double-clickWindows Memory Diagnostic.
When you are prompt, clickRestart now and check for problems.
If the Windows Memory Diagnostic tool returns an error, this indicates there are problems with the memory on the computer.
Method 2: Check the hard disk for errors
Run the Chkdsk tool to check for disk problems. To do this, follow these steps:
ClickStartand then clickComputer.
Right-click the system drive, and then clickProperties.
On theToolstab, click theCheck Nowin theError-checkingarea.
Click to select both theAutomatically fix file system errorscheck box and the Scan for and attempt recovery of bad sectorscheck box.
If you receive the following message, clickSchedule disk check, and then restart the computer.
Windows can’t check the disk while it’s in use. Do you want to schedule the disk check to occur the next time you restart the computer?
It might be a possibility that you have removed the already install Antivirus/ Antispyware application but it is not completely removed thus causing a conflict or error while installing another security application.
Ans- In such circumstances do the following:
Download the removal tool, from the product manufacturer’s website
Run the tool
Reboot the computer
Install another security software
It might be a possibility that user is unable to use the internet after installing the security software.
Ans- This generally happens when the newly installed security software blocks the ports used to browse the web pages due to security reasons. In such scenarios do the following:
You can remove a spyware using three methods, discussed underneath:
Remove Spyware Manually using Add or Remove Programs
Clicking the “Start” button that is located on the bottom left hand corner of the desktop.
From there, scroll the mouse up to the “Control Panel” button and double click this button.
The Control Panel window will open, and provide you with a variety of tasks you can perform.
Double click on “Add or Remove Programs”
The “Add or Remove Programs” window opens and provides you with a list of programs installed on your computer.
From here it is important to search for the spyware software that was installed onto your computer. Usually they will have names that are obviously associated with advertising such as Dealhelper or Bonzibuddy. You can highlight it by clicking it once.
Then click the “Change or Remove” button, and follow the instructions to remove the spyware from your computer.
Afterwards, it is recommended that the computer be rebooted again in normal mode.
Remove Spyware Manually Deleting Spyware Files
Another way to remove spyware manually from the computer is to research on the Internet the files that are specifically installed with a known spyware program.
From here it is just a matter of searching for these files, usually in your Windows “System” folder, and deleting them from there.
This method may cause error messages to appear when Microsoft Windows starts up, as Windows may attempt to run programs that no longer exist.
Remove Spyware Manually using HijackThis
It is also popular for many advanced users to download HijackThis and install it onto their computer.
HijackThis will return a list of all programs installed. You can also use it to manually remove registry entries installed by the spyware software.
Anti-virus reports a false positive
A false positive, also known as a false detection or false alarm, occurs when an antivirus program detects a known virus string in an uninfected file. The file, while not infected with an actual virus, does contain a string of characters that matches a string from an actual virus.
A false positive can also occur when a program performs an action, which appears to the antivirus program to be a virus-like activity.
Examples of such activity can include, but are not limited to, writing to the master boot record of the hard disk, making changes to a system file, or running a custom macro in a program such as Microsoft Word.
False detections, once confirmed, are usually corrected as soon as possible.
Troubleshooting Anti-virus false positive issues:
Situation 1: You encounter a Blue screen or DCOM error, followed by shutdown messages after you update your McAfee’s anti-virus to DAT file version 5958.
‘The file C:WINDOWS\system32\svchost.exe contains the W32/Wecorl.a Virus.
Undetermined clean error, OAS denied access and continued.
Detected using Scan engine version 5400.1158 DAT version 5958.0000.’
Resolution: McAfee has developed a SuperDAT remediation Tool to restore the svchost.exe file on affected systems.
What does the SuperDAT Remediation Tool do?
The tool suppresses the driver causing the false positive by applying an Extra.dat file in c:\program files\commonfiles\mcafee\engine folder. It then restores the svchost.exe by first looking in%SYSTEM_DIR%\dllcache\svchost.exe. If not present, it attempts a restore from the following:
After the tool has been run, restart your computer.
Anti-virus is unable to update itself
The auto update feature of an anti-virus can stop due to below reasons:
Installing a firewall
Poor Speed of Internet Connection
Elevated administrative privileges
Troubleshooting Anti-virus Auto update scenarios
Problem 1: Norton Antivirus Live Update Fails to Update with the following error:
‘Error: “LU1814: LiveUpdate could not retrieve the update list’
Step 1: Temporarily disable your firewall (for a brief test)
Start the firewall program.
Most firewall programs display a small icon in the area near the clock. Try right-clicking or double-clicking the program icon.
Temporarily disable the firewall.
Read the program’s help or contact the program publisher’s support for instructions
Start your Norton program and run LiveUpdate
Re-enable the firewall. Do this now whether or not LiveUpdate ran successfully.
Do one of the following:
If LiveUpdate ran successfully when your firewall was disabled, go on to line 6.
If LiveUpdate did not run successfully when your firewall was disabled, go to Step 3.
Change the settings in the firewall program so that the program allows the following file to connect to the Internet:
If you are not sure how to do this, contact the firewall program publisher. When you have changed the rule, run LiveUpdate again.
Step 2: Check settings in a Windows file
Click theStartbutton, and then clickControl Panel.
In the Control Panel window, clickAdditional Options.
In the User Account Control window, clickContinue.
On the FTP tab, clickI want to use my Internet Options FTP settings
On the HTTP tab, clickI want to use my Internet Options HTTP settings.
On the ISP tab, clickInternet Options in the Control Panel.
In the Control Panel window, double-click Symantec LiveUpdate.
If you do not see Symantec LiveUpdate, on the left side, first click Switch to Classic View.
On the FTP tab, clickI want to use my Internet FTP setting
On the HTTP tab, clickI want to use my Internet HTTP settings.
On the ISP tab, clickInternet Options in the Control Panel.
Step 3: Download and install the latest version of LiveUpdate
Problem 2: McAfee antivirus won’t auto update and returns the below error message:
‘McAfee Common Framework returned error 80040154@1’
Uninstall the McAfee Virus scan from your PC.
Go to:Start –> Run, and type:regedit
Go to: HKEY_LOCAL_MACHINE\SOFTWARE and delete the registry folder named: “Network Associates”.
Close the regedit and restart the PC.
Install the McAfee, restart the PC again.
Problem 3: PC Security Shield Virus Update Fails with the error:
Resolution: Be sure that you are connected to the internet while starting your updates. If you are connected then it is likely that the system is simply busy from many people running updates at that moment.
Try a different server. Open The Shield Antivirus, go to Updates and then Configure and select one of the other 3 (B,C, or D) servers for updates.
Troubleshooting scenarios while Manual Update of Anti-virus software:
Situation 1: You encounter the below error message while trying to manually update AVG Antivirus 9.0:
‘The update has failed due to a binary code’
Resolution: Uninstall and then re-install AVG Antivirus 9.0.
Situation 2: You get the below error message when you try to manually update your ZoneAlarm Security Suite:
‘anti-virus update error’
Resolution: Uninstall and then re-install ZoneAlarm Security Suite.
Situation 3: After hitting the ‘Update’ button of my anti-virus, I encounter the below error message:
Error: Unable to install’
Cause: Few reasons responsible for the above error message can be a result of:
Corrupted anti-virus settings
Running multiple security tools
Operating system damaged
Resolution: Try a Database Reset using below steps:
Hold down the Ctrl and Shift keys together
Right click on the anti-virus icon near your clock in the system tray lower right corner
Choose ‘Reset’ from the box that comes up
Choose Yes on the Reset Settings dialog box
When prompted, choose OK to restart your system
Follow the on screen configuration prompts after reboot
Situation 4: The below error message pops up when you try to manually update your AVG software:
‘The connection with update server has failed’
Cause: Your Internet connection is not fully functional.
Resolution: Follow the below steps to rectify the above issue:
Troubleshooting Antivirus Post Installation issues
Three common troubleshooting steps that resolve almost all antivirus issues are discussed below:
Update your antivirus software
Missing antivirus software updates could be the cause of your computer’s problem. To make sure your antivirus is up to date, follow these steps:
Click to open Microsoft Security Center.
Click Malware protection.
If your software needs to be updated, click Update now.
If Windows can detect your antivirus software, it will be listed under Virus protection.
If your antivirus software is not displayed in Windows Security Center, go to the downloads section of your antivirus software provider’s website. Find the update for your version of the software and your operating system, and then install it. For more information, check the Help for your antivirus software.
Most antivirus software updates are free, but some providers charge a small fee for the updates. If you’re using an older version of the software, you might also have to pay to upgrade to a more recent version to continue to receive the updates.
Check for multiple antivirus programs running on your computer
Running two antivirus software programs on your computer at the same time is not recommended because the two programs can interfere with each other. Even if you don’t think your computer could be running two antivirus programs, antivirus software can sometimes come bundled with your computer and it might be running without your knowledge. To check if two antivirus programs are running, follow these steps:
Click the Start button, click Control Panel, click System and Maintenance, and then click Administrative Tools.
Double-click Services. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Look at the list of services under the Name column. If you find two antivirus programs, right-click each service associated with one of the programs, and then click Stop. Note that there may be multiple services running for one antivirus program.
Contact the antivirus manufacturer
If you’ve completed the previous steps, it is recommended to contact the antivirus manufacturer directly for additional support.
Troubleshooting Real-Time Problems:
Situation 1: After you install CA anti-virus, the system starts running very slow.
The CA Anti-Virus real time monitor scans an MSP file
Windows is trying to update / access the MSP file at the same time
An activity with the MSP file causes step (a) to repeat
An activity with the MSP file at step (a) causes step (b) to repeat.
Steps (a) and (b) go in a loop.
As computer’s memory is consumed for this process; it blocks you from other activities.
Situation 2: After installing McAfee antivirus 14, your MS Outlook 2007 does not open. Furthermore, you encounter the below error message each time you try to open your Outlook:
‘The add-in “McAfee Anti-Spam” (c:\program~2\mcafee\msk\mskolplg.dll) cannot be loaded and has been disabled by Outlook. Please contact the Add-in manufacturer for an update. If not available, please uninstall the Add-in.’
Resolution: Follow the below steps to resolve the above error:
Click trust center
from the left pane click Add-ins
Under manage (at the bottom) uncheck any addon for mcafee / do the same for Disabled item
Close outlook and open it back to apply the effect
Situation 3: While trying to fix issues using Symantic, you encounter the above error message:
‘Error 1304: Error writing to file c:\programfiles\symantec antivirus\visurs defs/naveng.sys’
Resolution: Follow the below steps to resolve the issue:
Open the system in safe mode and logon as the administrator.
Uninstall Symantic anti-virus using ‘Add and Remove’ option.
Now reinstall the latest version of the software.
Situation 4: When trying to open the AVG to scan the system, you encounter the below error message:
The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.’
Resolution: Uninstall AVG completely and reinstall it.
Situation 5: Your system shuts down several times in a day and generates the below error message:
‘Problem caused by antivirus or firewall program. Firewall or antivirus program caused blue screen error.’
The problem has been occurring since you updated your CA anti-virus software.
Cause: The updates are incompatible with your system or not downloaded correctly.
Resolution: Uninstall and then reinstall CA anti-virus software.
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