How to revert to the original installation
In some situations (for example, if you want to determine if certain hardware is compatible with your computer), you may want to revert the computer back to the original installation. To do so, you need to either start the computer to the Recovery Console or start the computer from a boot disk that allows you to gain access to the partition so you can rename the Windows and Program Files folders.
Note: If you are using a FAT16 or a FAT32 file system, you can use a Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me) Startup disk to gain access to the partition.
• To gain access to the registry, start the computer in either Normal Mode or Safe Mode.
• Turn on the functionality of the set command in the Windows XP Recovery Console. To do this:
o Click Start, and then click Run .
o In the Open box, type regedt32, and then click OK.
o Locate and then click the SetCommand value under the following key in the registry:
o HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Setup\Recovery Console
o On the Edit menu, click Modify.
o In the Value data box, type 1, and then click OK.
Note: The default setting in the Value data box is 0.
• Start the computer to the Windows XP Recovery Console, type the following command, and then press ENTER : set AllowAllPaths = true
Type x (where x is the drive letter in which Windows is currently installed), and then press ENTER to change to the appropriate drive.
• Type cd\, and then press ENTER to change to the root folder of the drive.
• Rename the Windows folder, the Documents and Settings folder, and the Program Files folder. To do so, type the following commands (press ENTER after each command):
o rename windows winnew
o rename docume~1 docnew
o rename progra~1 prognew
o rename winold windows
o rename mydoc.old ‘documents and settings’
o rename progra.old ‘program files’
After you determine that the current installation is the installation that you want to leave intact, delete the remaining Win xxx and Prog xxx folders that are no longer being used.
Troubleshooting Windows XP Installation Issues
Common installation errors that can occur during a Windows XP installation and actions for solving the problem.
Error Condition Suggested Action
Insufficient hard disk space If the user is upgrading to Windows XP, you may need to delete files or remove programs to free up some disk space. If that is not possible, the user could install an additional hard disk or create an additional partition to hold Windows XP. Help the user determine the best course to take.
Setup failure during early text mode portion of Setup Verify that Windows XP supports the mass storage devices that are on the computer. If there are unsupported devices, press F6 when prompted and supply the necessary drivers for these devices from a floppy disk with drivers from the manufacturer.
During Setup, the Computer’s BIOS-based virus scanner gives an error message indicating that a virus is attempting to infect the boot sector. Setup fails When Setup attempts to write to the boot sector of the hard disk so that it can start Windows XP, BIOS-based virus scanners might interpret the action as an attempt by a virus to infect the computer. Disable the virus protection in the BIOS and enable it again after Windows XP is fully installed.
Setup fails during hardware
detection or component installation. Verify that all hardware is in the Windows Catalog. Remove non supported devices to try to get past the error. If you are unsure which devices are not supported, consider removing all devices except those that are necessary to run the computer (such as the motherboard, display adapter, memory, and so on) during the installation and then reconnecting them after Windows is installed.
Errors accessing the CD Clean the CD. If that does not resolve the issue and you have another CD available, try the other CD. If it works, then you know the first CD is bad. If you do not have another installation CD, you can also try to use a different CD-ROM drive.
Inability to join the domain during Setup This will most likely occur because the computer cannot locate a domain controller. This lack of connectivity can occur because the network card is not functioning correctly, the network configuration is incorrect, or the client cannot contact the appropriate servers. This connectivity problem can also occur if the computer does not have an account in the domain and the user does not have permission to create an account in the domain. To try and resolve the issue, join a workgroup to complete Setup, troubleshoot the issue, and join the domain after the issue has been resolved. After installation, you can add the computer to the domain from the Computer Name tab in the Properties of My Computer.
Using the Windows XP Setup Logs
The Setup utility creates two log files in the installation folder that can be used in the troubleshooting process:
Setupact.log: Contains information about the files that are copied during Setup and other Setup activity
Setupapi.log: Contains information about device driver files that are copied during Setup.
Setuperr.log: This log file contains a list of errors that occurred during installation and their severity (this log file should be 0 bytes in size if no errors occurred during installation). XP writes the setuperr.log file to the %systemroot% folder.
Setup.log: The Recovery Console (RC) uses the setup.log file to gain information about the Windows installation during repair operations. XP writes the setup.log file to the \%systemroot%\repair folder.
Comsetup.log: This log file contains installation information about Optional Component Manager and COM+ components. XP writes the comsetup.log file to the %systemroot% folder.
Netsetup.log: This log file contains information about workgroup and domain membership. XP writes the netsetup.log file to the \%systemroot%\debug folder.
These logs are text documents that can be viewed in Notepad, WordPad, or Microsoft Word. Some of the documents are very large. Consider searching the document for the word “fail,” which can help you locate instances in the log files that contain information on failed operations.
Troubleshooting Stop Errors
Stop errors, also referred to as blue screen errors; occur when the computer detects a condition from which it cannot recover. The computer stops responding and displays a screen of information. Most likely this error occurs after the text mode phase of Setup has finished, the computer restarts, and the GUI mode phase begins. During this transition, Windows XP loads the newly installed operating system kernel for the first time and initializes new hardware drivers. Stop errors are identified by a 10-digit hexadecimal number. The two most common stop errors you will encounter during Windows XP installation are Stop: 0x0000000A and Stop: 0x0000007B.
Resolving Stop: 0x0000000A Errors The Stop error 0x0000000A error usually indicates that Windows attempted to access a particular memory address at too high of a process internal request level (IRQL). This error usually occurs when a hardware driver uses an incorrect memory address. This error can also indicate an incompatible device driver or a general hardware problem.
To troubleshoot this error, take the following actions:
• Confirm that your hardware is listed in the Windows Catalog.
• Disable all caching in the computer’s BIOS, including L2, BIOS, and write-back caching on disk controllers.
• Remove all unnecessary hardware, including network cards, modems, sound cards, and additional drives.
• If the installation drive is Small Computer System Interface (SCSI)–based, you must obtain the correct device driver from the manufacturer, confirm that termination is set properly and that you have no ID conflicts, and then turn off sync negotiation at the SCSI host adapter.
• If the installation drive is an Integrated Device Electronics (IDE) drive, verify that the installation drive is attached to the primary channel and that it is set to be the master drive.
• Verify that your memory modules are compatible with each other and that you have not mixed types, speeds, or manufacturers. A defective memory module can also produce this type of error message.
• Verify that the motherboard BIOS is current and compatible with Windows XP.
• The manufacturer’s website will contain information about each motherboard it produces. You may need to update the BIOS with a newer version.
• Turn off any BIOS-based virus protection or disk write protection that may be enabled.
Resolving Stop: 0x0000007B Errors The Stop: 0X0000007B error normally indicates that the boot device is inaccessible, which means that Windows cannot access the hard disk. The common causes for this type of error are as follows:
• Boot sector virus: Eliminate all boot sector viruses before proceeding with the installation of Windows XP. The exact removal process depends on which virus has infected the drive. Scan the drive with an up-to-date virus-scanning utility and then check the antivirus manufacturer’s website for the proper procedure to repair the disk.
• Defective or incompatible hardware: Verify that all the hardware on the computer is in the Windows Catalog and that no components are defective.
• Defective or missing third-party device driver: If any third-party device drivers are required to install Windows XP, you will be prompted to press F6 during the first phase of the installation process. You may need to obtain the latest drivers for your controller card before proceeding with the installation of Windows XP. With the correct drivers on a floppy disk, restart the installation of Windows XP, press F6 when prompted, and insert the driver disk.
Before upgrading any computer, perform the following actions to avoid any installation issues:
• Ensure that the computer meets minimum hardware requirements
• Check the compatibility of programs and hardware
• Run the Windows XP Upgrade Advisor
• Back up all data on the computer and verify that the data can be restored
• Update the computer BIOS
• Turn off any power management and antivirus features in the computer’s BIOS
• Remove all antivirus software
• Uncompress all hard disks
• Run ScanDisk and ScanReg
• Download available driver updates
• Stop all running programs
Scenarios – Troubleshooting Installation Issues
Fatal Error. An Error Has Been Encountered That Has Prevented Setup from Continuing” Error Message during Windows XP Setup
1. Restart the computer.
2. When you see the Please select the operating system to start message displayed on the screen, press F8.
3. On the Windows Advanced Option Menu list, use the ARROW keys to select Last Known Good Configuration, and then press ENTER.
4. Use the ARROW keys to select Microsoft Windows XP in the Please select the operating system to start list, and then press ENTER to start Windows XP.
1. Quit Setup, and then start the computer in MS-DOS mode by using the startup disk that was created by the earlier version of Microsoft Windows (either Windows 98 or Windows Me).
2. At the command prompt, type scanreg /fix, and then press ENTER.
3. Restart the computer in Normal mode.
4. Uninstall any programs that scanreg reported as having a problem. To do this, use the Add and Remove Programs utility in Control Panel.
5. Run Setup again from the Windows XP installation CD-ROM.
Method 3: Remove Other Programs
You may want to quit Setup, revert to your previous operating system, and then remove any programs that could cause a problem, like antivirus programs. Run Windows XP Setup again.
To do this, restart the computer, and then click Cancel Windows XP Setup. If this option is not displayed on the screen when you restart your computer and resume Setup.
STOP 0x0000008e” error message during Windows XP setup
STOP 0x00000050 PAGE_FAULT_IN_NON_PAGED_AREA
Setup cannot copy the file Setupdd.sys.
This behavior may occur if one of the following conditions is true:
1. One or more of the random access memory (RAM) modules that are installed on your computer are faulty.
2. The RAM configuration is incompatible with Windows XP.
1. Remove some of the memory modules that are installed on the computer. Leave at least the RAM that is required for the computer to start and run Windows XP.
The recommended RAM to run Windows XP is 128 megabytes (MB). The minimum is 64 MB, and the maximum is 4 gigabytes.
For example, if two 256-MB memory modules are installed on your computer, remove one of the memory modules.
2. Restart your computer, and then run the Setup program:
1. Insert the Windows XP Setup CD-ROM in the CD-ROM drive, start the computer, and then click OK to select the first option screen to install a copy of Windows XP.
2. Click Accept, and then follow the instructions on the screen to complete the Windows XP installation.
3. If you again receive the error message that is mentioned in the “Symptoms” section, go to step 4.
4. Remove a different memory module, or install the RAM in a different memory slot.
5. Restart your computer, and then rerun Setup.
You may have to restart your computer several times to identify the specific memory modules that are not working correctly.
“STOP 0x0000001E” Error Message During Windows Setup
STOP: 0x0000001E (0x80000003, 0xBFC0304, 0x0000000, 0x0000001)
[bugcheck code] (   )
This behavior can occur if you restart your computer during or after the Windows Setup process, and if any of the following conditions are true:
• There is insufficient disk space on the drive on which you installed Windows.
• There is an outdated or incompatible third-party driver (or drivers) installed on your computer — for example a faulty video driver.
• There are system BIOS incompatibilities.
Method 1: Free Up Disk Space
Make sure that the disk on which you installed Windows has sufficient free disk space, or reinstall Windows to a disk with sufficient free space.
Method 2: Disable or Remove the Third-Party Driver
If the STOP 0x1E error message lists a driver by name, disable or remove that driver. If this resolves the issue, contact the hardware manufacturer for more information about how to obtain the latest version of the driver.
Method 3: Upgrade Your System BIOS
For information about how to upgrade your system BIOS, contact the manufacturer of your computer or the manufacturer of your computer’s motherboard.
Setup cannot set the required Windows XP configuration information. This indicates an internal setup error. Contact your system administrator.
This issue can occur if a piece of hardware that is installed on your computer is incompatible with Windows XP.
To resolve this issue, update the computer BIOS, check the motherboard for compatibility with Windows XP, and remove any added hardware.
Do not attempt to edit your BIOS settings. Consult the computer documentation or obtain technical assistance from the manufacturer.
Determine whether or not the hardware installed on your computer is compatible with Windows XP using the information given in the following article
How to Determine If Hardware or Software Is Compatible with Windows XP
Remove any hardware that may be incompatible. To do this, follow these steps:
1. Click Start, point to Settings, and then click Control Panel.
2. In Control Panel, double-click System.
3. Click the Hardware tab, and then click Device Manager.
4. Click to expand the hardware you want to remove.
5. Right-click the item you want to remove, and then click Uninstall.
6. Follow the on-screen instructions to complete the uninstallation process.
7. When the uninstallation process is complete, close Device Manager, and then restart your computer. NOTE: It may be necessary to also physically remove the hardware from the computer before you continue with Windows XP Setup.
Setup was unable to verify drive C:.
Your computer may not have enough memory to examine the drive, or your Windows XP CD may contain some corrupted files.
To continue, press Enter.
This problem may occur for one of the following reasons:
1. The motherboard of your computer may not be compatible with Windows XP.
2. The BIOS of your computer may not be compatible with Windows XP.
3. The hard disk you are installing to may be damaged.
4. The Windows XP Setup CD may be damaged.
1. Check the motherboard and BIOS compatibility
2. Confirm That Your Hard Disk or File System Is Not Damaged, by booting the computer in Recovery Console mode and running chkdsk
3. If the chkdsk is unable to repair the problem, run fixmbr and fixboot.
4. If the problem still persists, repartition and reformat the hard disk.
5. Determine If You Have a Damaged Setup CD
The Windows XP Setup program stops responding during the “Preparing Installation Phase”
This behavior can occur if any antivirus programs are installed on your computer.
To resolve this issue, follow these steps:
• Cancel Windows XP Setup to revert to your Windows 98, Windows 98 SE, or Windows Me operating system.
• Disable or uninstall the antivirus program.
• Run Windows XP Setup again to install Windows XP.
Scenarios – Troubleshooting Upgrade Installation
During Upgrade to Windows XP, You receive a file copy error as given below while the Setup program is running.
c:\$win_nt$.~ls\i386\asms\1000\msft\windows\gdiplus\gdiplus.cat is corrupt; it contains all zero’s
Setup cannot copy the file file_name. Press X to retry, Y to abort
INF File Textsetup.sif is corrupt or missing Status 14 SETUP CANNOT CONTINUE
• The Windows XP CD-ROM is scratched, smudged, or dirty. Clean the Windows XP CD-ROM with a soft cloth, insert it in the CD-ROM drive, and then click OK.
• The CD-ROM drive is not working correctly or the CD-ROM might be vibrating too much for the laser to accurately read the data.
• If there are multiple CD-ROM drives in the computer, the computer may be trying to locate files on the wrong drive. Disable CD-ROM drives that are not being used.
• The computer is over-clocked. Because over-clocking is very memory-intensive, decoding errors may occur when it extract files from Windows XP CD-ROM.
• The computer has damaged or mismatched random access memory (RAM) or cache memory. For example, there might be a combination of extended data out (EDO) and non-EDO RAM, or different RAM speeds.
Decoding errors may occur even if Windows appears to be running correctly. These errors occur because of the additional stress that is put on the computer when Windows tries to extract files and to access the hard disk.
• Ultra direct memory access (DMA) is turned on the computer’s CMOS settings, and the data is moving too quickly. Change from DMA mode to Processor Input/Output (PIO) mode to lower the data transfer rate. If this does not resolve the problem, lower the PIO mode settings. The higher the PIO mode settings are, the faster the data transfer is.
• There is a third-party memory manager installed on the computer.
• There is a virus on the computer.
The computer stops responding and a black screen appears during the upgrade
1. Wait 10 to 15 minutes on the current screen to make sure that the computer does not continue with the Setup procedure.
2. Restart the computer to see if it stops responding again at the same place while the Setup program is running. Occasionally, the Setup program may go farther than it did the last time that it stopped responding. If the Setup program does go farther, try restarting the computer several times and the Setup program may finish.
3. Restart the computer and select the option to Cancel Windows XP Setup to revert to Windows 98 or Windows Millennium Edition. If the option to Cancel Windows XP Setup is not an option when the computer is restarted, go to step 5.
4. After you revert to Windows 98 or Windows Millennium Edition, remove any antivirus programs and any boot manager programs (such as GoBack), and then perform a clean boot of the computer.
5. If the upgrade stops responding again, there may be a hardware incompatibility issue. Try to disable ACPI functionality. When the computer restarts, you receive an option to press F6 to add third-party small computer system interface (SCSI) drivers. On this screen, press F7. No visual notification appears.
6. If the Setup program continues to stop responding, disable unnecessary hardware. Remove any USB devices, remove or disable network cards, sound cards, and serial cards, and then restart the Setup program.
7. If the error message appears again, there might be a need to flash the BIOS on the motherboard.
8. If a BIOS update does not resolve the issue, or if you are not able to obtain an updated BIOS version for the computer, try to install Windows XP with a Standard PC Hardware Abstraction Layer (HAL). To do this,
Press F7 when you are prompted to press F6 while the Windows XP Setup program is running. The screen shows the following message
Press F6 if you have to install a third-party SCSI or RAID driver
The following list appears. A brief description of each HAL is included here:
o ACPI Multiprocessor PC: Applies to a multiple-processor ACPI computer.
o ACPI Uniprocessor PC: Applies to an ACPI multiple-processor board but with a single processor installed.
o Advanced Configuration and Power Interface (ACPI) PC: Applies to a single processor motherboard with single processor.
o Compaq SystemPro Multiprocessor or 100% Compatible: Applies to a Compaq SystemPro computer.
o MPS Uniprocessor PC: Applies to non-ACPI computers dual processor motherboard with a single processor installed.
o MPS Multiprocessor PC: Applies to non-ACPI computers with a dual processor running.
o Standard PC: Applies to any Standard PC, non-ACPI, or non-MPS. The CPU may be a 386, a 486, a Pentium, a Pentium II, or a Pentium III.
o Standard PC with C-Step i486
Note The screen displays only two computer types at a time. To scroll up or down to view the complete list, use the arrow keys.
An unexpected error (768) occurred at line 5118@ind:Xp\Client\Boot\Setup\Setup.c” error message during Windows XP setup
This behavior can occur if there is software installed on the computer that is incompatible with Windows XP.
Disable GoBack when Windows XP Setup Restarts Your Computer
To disable GoBack when Windows XP Setup restarts your computer:
• Press SPACEBAR to view the GoBack boot menu.
• Press D (to disable goBack), press Y (yes, to confirm), and then press ENTER twice
Cancel Setup, Uninstall GoBack, Then Reinstall Windows XP
• Restart the computer, and then choose the “Cancel Windows XP Setup” option.
• When your previous version of Windows is running again, use the Add/Remove Programs tool in Control Panel to uninstall the GoBack version 3 software.
Reinstall Windows XP.
- Recovery in XP (pc.answers.com)
- Finding the Recovery Console Administrator Password (pc.answers.com)
- How to Reinstall Windows XP on a PC (pc.answers.com)
- Definitions (daniweb.com)
- Windows XP BSOD even at recovery console (community.spiceworks.com)