Troubleshooting Wireless Network


Troubleshooting Wireless Network

Before troubleshooting check the following

  • What is the symptom? If it is an error message, note the full error message.
  • What wireless card is used? Note the manufacturer and the model number.
  • What is the driver version for the card? Look in Device Manager or click Configure in the Properties dialog box of the wireless connection.
  • What access point is in use? Note the manufacturer and the model number.
  • Are the wireless settings configured by using Windows or by using a third-party program? If a third-party program is used, what is the program and its version number?
  • Is the Wireless Zero Configuration service running?
  1. Check the Windows Catalog at http://www.windowsmarketplace.com (http://www.windowsmarketplace.com) to determine if there is a Windows XP-compatible driver that is available for your wireless adapter.
  • If there is a compatible driver, install the updated driver before you perform any additional troubleshooting procedures.
  • If there is not a compatible driver, you may be able to use the network adapter, but its configuration and functionality may be very limited.
  1. Determine if the driver that you are using recognizes the Windows XP Wireless Zero Configuration service. To do this, follow these steps:
    1. Click Start, and then click Control Panel
    1. Double click on Network Connections icon in Control Panel.
    1. Right-click Wireless Network Connection, and then click Properties.
  1. View the available options:
  • If Wireless Network Connection icon is not available in the Network Connections folder, or if you cannot view the properties, there is a problem with the driver for the wireless network adapter.
  • If you can view the properties for the Wireless Network Connection icon, but you do not see a Wireless Networks tab, see the Drivers that do not support the Wireless Zero Configuration service section to continue troubleshooting.
  • If the Authentication tab is missing in the Wireless Network Connection properties, make sure that the Wireless Zero Configuration service is running.

Drivers that do not support the Wireless Zero Configuration service

If you can view the properties of the Wireless Network Connection icon, but you do not see the Wireless Networks tab, the network adapter driver does not fully support the Wireless Zero Configuration service, or the Wireless Zero Configuration Service is not started. You may be able to configure Windows XP to use the connection, but the configuration options may vary depending on the network adapter and the driver that are in use. To resolve this issue, try to create a working connection by following these steps.

  1. Make sure that the Wireless Zero Configuration service is running
  2. Go to the properties of Wireless Network Connection, the following window will appear.
  1. On the General tab, click on Configure. On the next window click on Advanced tab and then configure your wireless network by using the available configuration options. The available options and option names may vary depending on the driver manufacturer. The following list describes the basic configuration options under Property:
  • Service Set Identifier (SSID): This setting must match the configuration of wireless access point or router. If there is no access point, this value will be the same on all the computers that are in the wireless network.
  • Mode or Network Type: If you have an access point, set this option to Infrastructure. If you do not have an access point, and if you are connecting your computer to another computer, set this option to Ad-Hoc
  • Data Rate: Set this option to Auto or to 11 Mbps.
  • Power Save: For troubleshooting, set Power Save to Off or to Disabled. After the connection works correctly, you can change this setting.
  1. Click on OK and test the connection now.
Advertisements